Refund policy. - Badass Beauty

Badass Beauty Exchange Policy

Because we play clean , and we play fair.

According to Egyptian law, skincare products can’t be returned for hygiene reasons.

But if something arrives wrong, damaged, or missing…

We’ll exchange it. No stress, no drama.

Here’s how it works:

You’ve got 3 days from receiving your order to request an exchange.
But — and this is important — you must report the issue on the delivery day or within 24 hours max, with a clear photo.
After that time window, we can’t guarantee your request will be accepted.

What we don’t exchange:

Because we respect your skin and your safety.

Anything opened, unsealed, or used, no exceptions.
Products damaged or tampered with after delivery.
Items bought from anywhere other than our official website, so return those directly to the seller.
Products mixed, altered, or not in their original condition.

Zero fees when it’s our responsibility

If your order arrived damaged, incomplete, or incorrect, you pay nothing.
We take care of it, like a badass brand should.

The courier will pick up your item within 3 working days, and everything must be returned in the same condition it came in.

Need help? We’ve got you.

Reach out anytime through:

Because at Badass Beauty, we don’t just make your skin strong
we stand strong with you.